Privacy Policy

Awaed ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share data when you use our investment platform.

By creating an account or using Awaed, you acknowledge that you have read and understood this Privacy Policy.

We collect several categories of information to provide and improve our services:

• Identity & KYC: Full name, date of birth, national ID, passport, proof of address.
• Contact Information: Email address, phone number, residential address.
• Financial Data: Bank account details, transaction history, portfolio holdings.
• Technical Data: IP address, device identifiers, browser type, usage patterns.
• Communications: Messages you send to our support team.

We use your information for the following purposes:

• Service Delivery: To open, maintain, and operate your investment account.
• Compliance: To meet KYC/AML regulatory obligations and prevent financial crime.
• Personalisation: To provide relevant investment insights and recommendations.
• Communications: To send transaction confirmations, security alerts, and updates.
• Improvement: To analyse usage and improve platform performance and features.

We do not sell your personal data. We may share it only in these circumstances:

• Regulatory Authorities: When required by law, financial regulators, or court orders.
• Service Providers: Trusted partners who process data on our behalf (e.g., payment processors, cloud infrastructure) under strict data agreements.
• Corporate Events: In connection with a merger, acquisition, or asset sale, with advance notice.

We apply industry-leading security measures to protect your data:

Depending on your jurisdiction, you have the following rights regarding your personal data:

We retain your personal data for as long as your account is active, plus an additional period as required by applicable financial regulations (typically 5–7 years after account closure).

KYC documents are retained in accordance with anti-money-laundering regulations.

We use cookies and similar technologies to enhance your experience, analyse usage, and keep your session secure. For full details, please review our Cookie Policy.